Refund policy

 

The Snow Day Guarantee
If your Sleighski doesn't make the first snow day the best one of the year, you have 30 days from the day it arrives to send it back for a full refund. No questions, no forms, no restocking fee.

To be eligible, the sled must be deflated, clean and dry, and packed in its original box with the pump, rope and patch kit if they came with it. Normal use on snow is expected; we just ask that it isn't torn, cut or damaged by misuse.

How to start a return
Email us at shopsunguard@proton.me with your order number and a short note. We'll reply within one business day with a prepaid return label and instructions. Please don't ship anything back before you hear from us, as unrequested returns can't be tracked or refunded. 

Refunds
Once your return arrives and is checked, we refund the full purchase price to your original payment method within 5 business days. Your bank may take a few more days to show it. If nothing has appeared 10 business days after our confirmation email, get in touch and we'll chase it.

Damaged, defective or wrong item
Open the box the day it arrives and inflate it. If anything is wrong, torn, leaking, missing or not what you ordered, email us a photo within 7 days and we'll ship a replacement free of charge, no return needed. Every Sleighski also ships with a repair patch for small punctures from normal use.

Delivery promise
Every Sleighski is made to order this season. Orders placed by December 12 are guaranteed to arrive by December 22 in the US. If your order arrives after the date shown on your confirmation email, we refund your shipping cost automatically. Delivery dates for Canada, the UK and Switzerland are shown at checkout and in your confirmation email.

Changing or cancelling an order
You can change your address, bundle or cancel for a full refund at any time before your order ships. Email us with your order number. Once a tracking number has been issued, the 30-day return process applies instead.

Exchanges
The quickest way to swap a bundle or add a sled is to return the original for a refund and place a new order. For a damaged item, we replace it directly.

Sale items and gifts
Discounted and bundle orders are covered by the same 30-day guarantee. If your Sleighski was a gift, the recipient can return it too; we just need the order number or the email it was bought with.

UK and Switzerland
Customers in the UK and Switzerland also have the right to cancel within 14 days of delivery for any reason. Our 30-day guarantee already covers this, so the same process applies.

Questions
shopsunguard@proton.me. We answer within one business day, every day of the season.